Frequently Asked Questions
Everything you need to know about your next tech upgrade.
What kind of warranty comes with Genki electronics?
All Genki hardware includes a standard one-year limited warranty that covers manufacturing defects and hardware failures under normal use.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping options at checkout for those who need their gear sooner.
What is your return policy for opened electronics?
You can return items within 30 days of delivery. Please note that opened electronics may be subject to a 15% restocking fee unless the item is defective.
Do your products support international voltage standards?
Most of our portable electronics are dual-voltage (110V-240V). However, we recommend checking the specific product specifications page before purchasing for international use.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Affirm for eligible purchases.