Returns & Exchanges
At Genki, we stand by the quality of our high-performance electronics and offer a 30-day window for returns or exchanges to ensure your complete satisfaction. All returned items must be in their original packaging with all included accessories and documentation.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Device
Securely pack your electronics in the original manufacturer's box, ensuring all cables, manuals, and protective inserts are included to prevent damage during transit.
Print and Ship
Download and print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Inspection and Refund
Once our technical team verifies the device's condition, we will process your refund or ship your replacement unit within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing